Frequently Asked Questions

Most of our customers do not always know when to call a professional or when to try and diagnose something on their own. We understand the importance of saving money and that is why we have put together this frequently asked questions list to try and help you know some general troubleshooting tips. That way you can know for sure when it is time to call a professional out.

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General

Can you repair my AC System if it is under warranty?

Yes, we absolutely can! We also work directly with your warranty company to make sure you never pay for anything you are not supposed to.

Can you complete large-scale commercial installations?

Yes, we are licensed to install both residential and commercial AC Systems.

Do you remove my old AC System when you install a new one?

Yes, we take care of removing your old system and hauling it off for proper disposal so you do not have to worry about a thing.

Will you remove your shoes in my home?

Our technicians all wear protective coverings over their boots so your floors stay nice and clean.

Do you offer discounts for military or first responders?

Yes, we offer all active and former military or first responders 5% off up to $250.

What do you charge to come out and diagnose my AC System?

Our standard service fee is $99.

How do I choose the right AC Repair company?

In Texas, you do not want to use a fly-by-night company to work on something as vital as your AC unit. You should always use a company that uses staffed employees, not contract labor. Also, make sure their staff is licensed and certified to be working on the unit you own. Also, if they are selling you a new unit, make sure they are an authorized dealer of that unit and can support any problems you may have in the future should they arise.

How much does AC Repair Cost?

The cost to fix your AC unit all depends on what is wrong with it and prices can range from $150 to thousands depending on the problem. For most customers, the cost tends to average around $250 – $300 in Texas. The best thing you can do is contact Ahlers Air and we can go over your options and help you make the best decision.

How often should my AC unit be serviced?

Many people think that their AC units only need to be looked at when they completely stop working, but like many things, in our lives, our AC units benefit from routine maintenance. For this reason, Ahlers Air has created the AMP Program and will service your unit twice a year for one low annual fee. This routine maintenance will keep your unit running more efficiently and help it last much longer. Learn more about Ahlers Air and our industry-leading AMP program here.

Troubleshooting Tips

My AC doesn’t seem to be working, what is wrong?

There are a number of things that can cause the issue. The most common issues are the thermostat that controls are set to heat and not cool, or the air filter in your unit is dirty. If neither of these is true, then your unit may be low on refrigerant and needs to be tuned up. Another common reason is the compressor has gone bad and needs to be replaced. The best way to fix this issue and make sure your unit is operating at its best is to have an Ahlers Air licensed technician come out and give your system a tune-up.

I smell mildew in my home near my AC unit, what should I do?

This can be a sign your unit is leaking or the drain is clogged, either of which can cause major issues if they are not addressed. For help on this issue call us and we can go over your best options to get this common problem resolved.

My thermostat won’t turn on or has stopped working.

The first thing you want to do is carefully check your fuse box to make sure that your AC unit has power. If the breaker to your unit has not been tripped then you need to check the unit itself. A thermostat not turning on or suddenly not working is generally an indication there is something wrong with your main AC unit. The best way to fix this issue is to have a licensed AC technician come to your home and diagnose what is actually causing the problem and present you with the best options to get the problems fixed.

My AC unit turns on and then quickly turns off repeatedly, or it won’t turn off, what could be wrong?

If your thermostat is set correctly and your air filter is clean, then a common cause for this is a low refrigerant level in your unit. Low refrigerant can cause your unit to turn on and then suddenly back off (called short cycling).

My AC unit runs longer than normal or won’t turn off?

Like many issues with AC units there can be a number of reasons for this. Check your thermostat and make sure your fan is not set to ON and also check that your air filter is clean and the unit has proper air flow. If those two things check out it could be that your refrigerant is low, a frozen compressor line, or tear in one of your ducts. These are all a few possible culprits and there are more. To know for sure you will want to call a qualified AC Repair company to come out and diagnose the problem.

My AC unit is tripping my breaker and losing power, how do I fix it?

When the breaker to your AC unit is consistently tripping your breaker that can be an indication that the compressor in your unit is going bad and needs to be replaced. This could also be an issue with your home’s electrical wiring but it's not normally the case.

‍We do not recommend checking the wiring yourself. The best way to know what is causing this issue is to have a licensed AC technician from Ahlers Air come out. We can safely tell you how much current is coming through to the unit and if the compressor or any other part is causing the issue. Then we can give you options to solve the problem.